Privacy Policy

Last updated: December 2025

This Privacy Policy explains how Jemtx (“we”, “our”, “us”) collects, uses, and protects your personal data in accordance with UK data protection law and the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

We are Jemtx Ltd, a UK-registered software company specialising in mobile app development and digital platforms.

Registered office: Weatheracre House, Longcombe, Totnes, Devon. TQ9 6PP
Company number: 06490276
Email: [email protected]

2. Information We Collect

We may collect and process the following information when you use our website or services:

  • Contact details – name, email address, phone number, and business information submitted through our forms.
  • Project details – information provided during discovery calls, proposals, or service enquiries.
  • Website usage data – pages visited, IP address, browser type, and cookies (see Section 8).
3. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and provide requested information.
  • Deliver and manage our services and customer accounts.
  • Send administrative updates or service-related communications.
  • Improve our website, marketing, and customer experience.
4. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Contract: to provide our products or services.
  • Consent: where you have opted in to receive marketing.
  • Legitimate interest: to improve our services and maintain business relationships.
  • Legal obligation: to comply with UK laws and regulations.
5. How We Store and Protect Your Data

We store data securely on UK or EU-based servers protected by encryption and access controls. We retain personal information only as long as necessary to fulfil the purposes described in this policy or as required by law.

6. Sharing Your Data

We do not sell or rent your personal data. We may share limited information with:

  • Service providers who support our operations (e.g., hosting, email, analytics) under confidentiality agreements.
  • Professional advisers such as accountants or legal representatives when required.
  • Authorities or regulators if legally obligated.
7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data (“right to be forgotten”).
  • Withdraw consent for marketing at any time.
  • Request data portability to another provider.

To exercise your rights, email [email protected]. We will respond within 30 days.

8. Cookies and Analytics

Our website uses basic cookies and analytics tools (such as Google Analytics) to understand visitor behaviour and improve site performance. You can control or disable cookies in your browser settings. We do not use cookies for intrusive advertising or tracking. Cookie Policy

9. Data Retention

We retain personal data only as long as necessary for the purpose it was collected, typically up to 24 months after your last contact, unless required longer by law or for active projects.

10. International Transfers

If any data is processed outside the UK or EEA, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your information.

11. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on this page with the date shown at the top.

12. Contact Us

For any questions or data requests, please contact:

Data Protection Officer - Lyn Major
Jemtx Ltd
Email: [email protected]